1. Order Processing

Orders are processed on business days (Monday to Saturday, excluding public holidays). Orders placed before 12:00 PM IST are typically processed the same day. Orders placed after the cutoff or over weekends are processed the next business day.

You will receive an order confirmation email immediately after your purchase, and a shipping confirmation with a tracking link once your order is dispatched.

2. Delivery Timeframes

Location	Estimated Delivery	Shipping Fee
Metro cities (Delhi, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad)	2–4 business days	Free above ₹499
Tier 2 & Tier 3 cities	3–6 business days	Free above ₹499
Remote / rural areas	5–9 business days	As per courier rates

These are estimated timeframes. Actual delivery may vary during peak seasons, festivals, or due to unforeseen circumstances such as weather events or courier delays.

3. Shipping Charges

We offer free standard shipping on all orders above ₹499. For orders below this threshold, a flat shipping fee will be displayed at checkout before payment.

4. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with your tracking number and a link to track your shipment in real time. You can also track your order by contacting our support team with your order number.

5. Delivery Attempts

Our courier partners will attempt delivery up to 3 times. If delivery is unsuccessful after 3 attempts due to an incorrect address or unavailability, the package will be returned to us. In such cases, re-shipping charges will apply. Please ensure your delivery address and contact number are accurate at checkout.

6. Undeliverable Packages

If a package is returned to us as undeliverable, we will contact you to arrange re-delivery. Refunds for returned packages may be subject to a deduction of shipping costs incurred.

7. Damaged in Transit

If your package arrives visibly damaged, please refuse delivery and contact us immediately. If damage is discovered after opening, please photograph the packaging and product and email us within 48 hours of delivery. We will arrange a replacement or refund as appropriate.

8. Currently We Ship Only Within India

At this time, we ship only within India. We do not offer international shipping. We hope to expand our delivery options in the future.